We Want to Hear from You
- At IRALIA Renovation Ltd, your satisfaction is our top priority. If you have any complaints regarding our services, we encourage you to reach out to us directly through our contact form. Your feedback is invaluable as it helps us improve and provide the best possible service. We understand that issues may arise, and we are committed to resolving any concerns promptly and effectively. Please don’t hesitate to let us know how we can assist you better.
Your Satisfaction, Our Priority
Open Communication for Exceptional Service
- At IRALIA Renovation Ltd, we genuinely believe that your concerns matter. Our commitment to customer satisfaction isn’t just a motto; it’s the foundation of our service philosophy. We understand that home building and renovation projects can be daunting, and we are here to guide you every step of the way. We take your feedback seriously and are dedicated to addressing any complaints promptly and effectively. Our team of experts is always accessible, ready to listen and respond, ensuring that your experience with our services is nothing short of excellent. Whether it’s a question about your bathroom remodel or an inquiry regarding our custom home building solutions, we encourage open communication. At IRALIA Renovation Ltd , your satisfaction is our success, and we strive to enhance our services based on your insights. Together, we can create the perfect space that you will love to call home.
COMPLAINTS POLICY
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the
works, please inspect the work to ensure everything has been carried out based on the contract terms
and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If
writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28
days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the business
cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests
confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic
installation, service, repair and maintenance contracts as part of the Which? Trusted Traders
Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative
Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can
explain if you are eligible to use their Alternative Dispute Resolution.