IRALIA DATA PROTECTION POLICY & PRIVACY NOTICE
At IRALIA, we understand the importance of protecting your personal data and respecting your privacy. We are committed to maintaining the confidentiality and security of the information you entrust to us. This Data Protection and Privacy Notice outlines how we collect, use, store, and protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). When you visit our website or engage with our services, we may collect certain personal information from you. This information is used solely for the purpose of providing you with the best possible experience and delivering our services effectively. We ensure that your data is handled with the utmost care and is only shared with trusted third parties when necessary for the provision of our services. By using our website or providing us with your personal information, you consent to the practices described in this Data Protection and Privacy Notice. Rest assured that we take your privacy seriously and are dedicated to maintaining the highest standards of data protection.
IRALIA DRUG & ALCOHOL POLICY
At IRALIA, we are committed to providing a safe, healthy and productive working environment and to safeguarding the health, safety and welfare of all those affected by its operations. This includes ensuring that everyone working on our projects or in our offices is fit to carry out their jobs safely and effectively in a working environment which is free from alcohol and drug misuse.
IRALIA WHISTLE BLOWING POLICY
At IRALIA, we are committed to maintaining the highest standards of ethical conduct, transparency, and accountability. We value the welfare of our employees, clients, and stakeholders, and we recogniSe the importance of creating an environment where concerns and wrongdoing can be reported without fear of retaliation. Our Whistleblowing Policy is designed to encourage and protect individuals who raise genuine concerns regarding misconduct, unethical behaviour, or illegal activities within our organisation.
COMPLAINTS POLICY
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the
works, please inspect the work to ensure everything has been carried out based on the contract terms
and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If
writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28
days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the business
cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests
confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic
installation, service, repair and maintenance contracts as part of the Which? Trusted Traders
Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative
Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can
explain if you are eligible to use their Alternative Dispute Resolution.